Refund Policy – Clear & Hassle-Free
At HealthyCare.com.bd, we are committed to providing a transparent and customer-friendly refund process. Whether your order was cancelled or returned, our team ensures your money is returned promptly and safely—following the guidelines below.
Eligibility for Refund
- The item was cancelled before shipping.
- The product was returned due to damage, defect, or incorrect item.
- The return request was approved by our support team within the return window.
- Items must be unused, sealed, and in their original packaging for refund approval.
Non-Refundable Conditions
- Opened or used health supplements
- Items without original packaging, invoice, or proof of purchase
- Sale or clearance items unless defective
- Products returned after the allowed return period
Refund Timeline
- Refunds are processed within 5–7 business days after approval
- bKash/Nagad refunds are processed via wallet transfer or merchant reversal
- Card/bank payments may take up to 7–10 business days depending on the bank
Refund Methods
- bKash/Nagad: Direct refund to your mobile wallet
- Card Payment: Refund to the original debit/credit card
- Cash on Delivery: Refund via mobile wallet or bank transfer (as agreed)
How to Request a Refund
Contact our support team with the following:
- Your order number
- Reason for refund
- Photo of the product (if damaged or incorrect)
- Your preferred refund method (bKash, Nagad, bank)
Contact Our Support Team
Note: HealthyCare reserves the right to revise the refund policy without prior notice. Any abuse of the return/refund policy may result in the refusal of future services.
