Returns & Exchanges – Easy & Transparent Process

At HealthyCare.com.bd, your satisfaction is our top priority. If you receive an incorrect, defective, or damaged product, our return and exchange policy ensures a quick resolution. Please read the terms below before initiating a request.

Eligibility for Return or Exchange

• The product must be unused, unopened, and in original packaging.
• Requests must be made within 3 days of receiving the product.
• Applies to wrong items, expired products, or damaged on delivery.
• You must provide the invoice and a clear photo of the item and packaging.

Non-Returnable & Non-Exchangeable Items

• Opened or used products (especially food or supplements)
• Items purchased on sale or promotional discounts
• Products returned after the eligible timeframe
• Health supplements with broken seals or missing packaging

How to Request a Return or Exchange

• Call or email our customer support within 3 days of delivery
• Provide your order number and reason for return or exchange
• Share clear images of the product (including batch number & packaging)
• Our team will verify and approve your request before pickup

Exchange Process

If your return is approved, you can choose to exchange the item for:

• The same product (replacement)
• Another product of similar value
• A store credit for future purchase

Important Notes

• Return pickup timelines vary by location (typically 2–5 business days)
• Shipping and handling fees are non-refundable unless the product was incorrect or damaged
• Exchanges are subject to stock availability at the time of request

Contact Customer Support

• Phone: +8801404458888
• Email: info@healthycare.com.bd