Returns & Exchanges – Easy & Transparent Process
At HealthyCare.com.bd, your satisfaction is our top priority. If you receive an incorrect, defective, or damaged product, our return and exchange policy ensures a quick resolution. Please read the terms below before initiating a request.
Eligibility for Return or Exchange
To maintain the integrity of health and nutritional products, we accept returns or exchanges only under the following conditions:
- The product must be unused, unopened, and in original packaging.
- Requests must be made within 3 days of receiving the product.
- Applies to wrong items, expired products, or damaged on delivery.
- You must provide the invoice and a clear photo of the item and packaging.
Non-Returnable & Non-Exchangeable Items
Due to safety and hygiene standards in health care, the following cannot be returned or exchanged:
- Products that have been opened, used, or tampered with
- Health supplements or consumables with broken seals or missing components
- Products returned after the eligible timeframe
- Products purchased during flash sales, discount campaigns, or with promotional offers
How to Request a Return or Exchange
- Call or email our customer support within 3 days of delivery
- Provide your order number and reason for return or exchange
- Share clear images of the product (including batch number & packaging)
- Our team will verify and approve your request before pickup
Exchange Process
If your return is approved, you can choose to exchange the item for:
- Replacement of the same item (subject to availability)
- Exchange for a different product of equal or lesser value
- Store credit applied to your customer account for future purchases
Important Notes
- Return pickup timelines vary by location (typically 2–5 business days)
- Shipping and handling fees are non-refundable unless the product was incorrect or damaged
- Exchanges are subject to stock availability at the time of request
Contact Customer Support
Note: HealthyCare reserves the right to modify this Returns & Exchanges policy at any time without prior notice.
