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Returns & Exchanges – Easy & Transparent Process

At HealthyCare.com.bd, your satisfaction is our top priority. If you receive an incorrect, defective, or damaged product, our return and exchange policy ensures a quick resolution. Please read the terms below before initiating a request.

Eligibility for Return or Exchange

To maintain the integrity of health and nutritional products, we accept returns or exchanges only under the following conditions:

  • The product must be unused, unopened, and in original packaging.
  • Requests must be made within 3 days of receiving the product.
  • Applies to wrong items, expired products, or damaged on delivery.
  • You must provide the invoice and a clear photo of the item and packaging.

Non-Returnable & Non-Exchangeable Items

Due to safety and hygiene standards in health care, the following cannot be returned or exchanged:

  • Products that have been opened, used, or tampered with
  • Health supplements or consumables with broken seals or missing components
  • Products returned after the eligible timeframe
  • Products purchased during flash sales, discount campaigns, or with promotional offers

How to Request a Return or Exchange

  • Call or email our customer support within 3 days of delivery
  • Provide your order number and reason for return or exchange
  • Share clear images of the product (including batch number & packaging)
  • Our team will verify and approve your request before pickup

Exchange Process

If your return is approved, you can choose to exchange the item for:

  • Replacement of the same item (subject to availability)
  • Exchange for a different product of equal or lesser value
  • Store credit applied to your customer account for future purchases

Important Notes

  • Return pickup timelines vary by location (typically 2–5 business days)
  • Shipping and handling fees are non-refundable unless the product was incorrect or damaged
  • Exchanges are subject to stock availability at the time of request

Contact Customer Support

Note: HealthyCare reserves the right to modify this Returns & Exchanges policy at any time without prior notice.